Delivery

Farmers, winemakers and food producers have the responsibility for the packaging and delivery of products directly to customers. This means that when you order products from more than one producer, these packages will arrive separately.

Product delivery times may vary by product so please take note of the individual estimated delivery times for the products you order. Producers aim to dispatch products that are in stock within 2-5 working days.

After you receive the dispatch notification, you should receive your order within 5 working days if you and the producer are in the same country. For deliveries outside the producer’s home country, it can take up to 10 days.

Producers are responsible for the shipping of the products and they know how to pack their items so that they arrive safely but if an item does arrive damaged please take a photo of it and get in touch to arrange a refund or replacement.

All the items you purchase on thegoodgourmet.com are sent to you directly from the producers farm. The Good Gourmet has no direct involvement in producing, packaging or posting of the products.

Delivery costs to Europe are to be added to the prices shown on individual product. Unless indicated otherwise costs shown are for delivery inside the European Union and Switzerland. Some producers offer delivery outside of the European Union – please check individual product pages for information and note that if you order from outside the European Union you might have to pay customs taxes. Same happens if you are in Switzerland and order products from outside Switzerland. Producers are not responsible for any customs and import taxes that may apply.

Returns

We are sure that you will be happy when you receive the products you buy from The Good Gourmet. However if you are not completely happy with your purchase then you have 14 days to return it (in its original condition and packaging) for a refund or exchange.

Please note that some of the producers might not offer refunds. Please read carefully the Delivery and Returns section of each product you buy.

Fresh products are not eligible for refund or exchange unless they have arrived damaged or broken.

Refunds include the original cost of delivery and payment charges but unless an item arrived damaged or broken, you will be responsible for the return delivery cost. Products are your responsibility until they reach the producer again so please ask for proof of postage.

If you wish to return an item please log into your Customer Account and ask for a return from there. Choose the order or products you want to return and specify the reason for the return so we can arrange for you to send the products directly back to the producer.

Please note: The Good Gourmet does not guarantee any products for sale on the site and is not responsible or liable for their condition. Producers are responsible for their own products and when you make a transaction on the The Good Gourmet site you are entering into an agreement with the producer.