Seller Policy

The Good Gourmet is a marketplace where you can sell food and wine products to buyers around the EU and Switzerland. Please read further to find out about your rights and what is expected of you as a seller.

This policy is a part of our Terms of Use. By opening a shop on thegoodgourmet.com, you’re agreeing to this policy and our Terms of Use.

What can be sold on The Good Gourmet?

The Good Gourmet is a marketplace where food and wine producers can promote and sell their products to buyers around the EU and Switzerland.

As a seller on thegoodgourmet.com you agree that:

  • you can only sell food and wine products
  • you are using accurate photographs of the items you sell
  • you provide all the information related to the products you sell and the information provided is accurate

We consider it helpful for the buyers, and therefore we encourage you to do so, to specify how the food and wine was produced and if you are using organic or biodynamic methods, or any other methods that make your product healthy and environmentally friendly.

Please note that The Good Gourmet may remove any listings that violate our policies. Listing fees are non refundable. The Good Gourmet may also suspend or terminate your account for any violations. 

Your shop

We expect our sellers to accurately represent their business and the items they sell. This includes:

  • an accurate representation in the About section of the seller’s shop
  • a clear and detailed explanation of their Shop Policy that includes accurate processing times, delivery times, and clear return policies. We expect the sellers to commit to their Shop Policy.
  • a clear and detailed description of their products
  • accurate photos of the products they are listing

Content created and uploaded by the seller

As a member of The Good Gourmet, you have the opportunity to create and upload a variety of content, like products descriptions, photos, videos, articles about your farm, answers to reviews, and messages to customers. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, discriminatory or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights;
  4. False, deceptive, or misleading.

Customer service

As a seller, you are expected to provide not only great quality products but also an outstanding customer service. By selling on The Good Gourmet, you agree to:

  1. Commit to your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
  2. Respond to Messages in a timely manner.
  3. Respect the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help you.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order.

To help you with this, we provide you with a shop dashboard where you can see all the up-to-date info related to the status of the orders for your shop.

Cancellations, Returns, and Exchanges

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to certain perishable goods.

If you are unable to complete a transaction, you must notify the buyer via The Good Gourmet Messages and cancel the transaction.

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on The Good Gourmet. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

Buyers may file a request for assistance for a non-delivery or a not-as-described item. You must respond to any open cases within three days.

By using The Good Gourmet request for assistance system, you understand that The Good Gourmet may use your personal information for the purpose of resolving disputes with other members. 

Seller Membership Levels

There are two membership levels: Package 1 and Package 2, they offer you a series of advantages described in more detail in the Seller Membership page.

Fees

Sellers may be charged for using some of the services we offer on the platform. Your fees depend on the seller membership level chosen.

Shop setup fee

The shop setup fee is a fee payable once be sellers whose membership level is Package 1. It helps us to set up the shop and keep it running in order to offer the buyers the best online experience.

Subscription fee

The subscription fee is a recurring fee payable quarterly. It helps us maintain your shop and offer your buyers the best online experience. We also offer you a series of benefits like the possibility to create content to promote your store, feature one or more of your products on The Good Gourmet main page, offer your buyers coupons & discounts to increase sales, etc.

Subscription fees are due on the same day every quarter in your domestic currency. You can cancel your subscription at any time. Your subscription will still be valid until the end of the current quarter. After that, your membership level will be transferred to Package 1 and you can continue selling with the advantages attached to this new membership level. Alternatively, you can choose to inactivate your store for a period of time or close it altogether.

Transaction fee

When you make a sale through thegoodgourmet.com, you will be charged a transaction fee of 6-8% (based on your membership level) of the price you display for each listing plus the amount you charge for shipping.

Payments

The Good Gourmet payments system enables sellers to receive payments in their currencies while using The Good Gourmet services. When setting up a shop you will register for The Good Gourmet payments and connect your Stripe account to the platform (a step by step guide is provided).

Sellers need a Stripe account to receive payments. Sellers can accept payment via credit card.

Full payment minus transaction fee (the level of which depends on the membership level of the seller) will be transferred to the sellers account 2 days (the “right of withdrawal” duration in EU) after the order is received by the buyer. This will allow sufficient time to communicate with the seller in case you cannot complete the order.

Taxes

You are responsible for collecting and paying any taxes associated with using and making sales through The Good Gourmet platform.

Fee avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited. This includes, for example, encouraging buyers to purchase an item in your The Good Gourmet shop through another venue. A transaction initiated on thegoodgourmet.com may not be completed off of the platform. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding The Good Gourmet transaction fees, misrepresent the item’s location, or use another user’s account without permission.

Privacy and Personal Data Protection

You are responsible for protecting buyers’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use The Good Gourmet user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to The Good Gourmet users with whom you interact. Your privacy policy must be compatible with this policy and The Good Gourmet Terms of Use.

In particular, when you sell using our Services (subject to this Policy) you may receive and determine what to do with certain personal information, such as when entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to The Good Gourmet users you interact with and compatible with this policy and The Good Gourmet Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of thegoodgourmet.com, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing.

Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for The Good Gourmet-related communications or for The Good Gourmet-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions.

Without the buyer’s consent, and subject to other applicable The Good Gourmet policies and laws, you may not add any The Good Gourmet member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

If The Good Gourmet and you are found to be joint data controllers of personal information, and if The Good Gourmet is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify The Good Gourmet for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.