Shipping Policies

The producers have the responsibility for the packaging and delivery of products directly to customers.
Product delivery times may vary by product so please take note of the individual estimated delivery times for the products you order. Producers aim to dispatch products that are in stock within 2-5 working days. You will receive an email to confirm when your order has been dispatched.
After you receive the dispatch notification, you should receive your order within 5 working days if you and the producer are in the same country. For deliveries outside the producer’s home country, it can take up to 10 days.
Producers are responsible for the shipping of the products and they know how to pack their items so that they arrive safely but if an item does arrive damaged please take a photo of it and get in touch with the producer to arrange a refund or replacement.
All the items you purchase on thegoodgourmet.com are sent to you directly from the producer’s farm. The Good Gourmet has no direct involvement in producing, packaging or posting of the products.
Delivery costs to Europe are shown at checkout when you specify your shipping address. Unless indicated otherwise costs shown are for delivery inside the European Union and Switzerland. Some producers offer delivery outside of the European Union – please check individual product pages for information and note that if you order from outside the European Union you might have to pay customs taxes. Producers are not responsible for any customs and import taxes that may apply.

Refund

We are sure that you will be happy when you receive the products you buy from The Good Gourmet.
Please note that food and wine products are not eligible for refund or exchange unless they have arrived damaged or broken.
Refunds include the original cost of delivery and payment charges. Products are your responsibility until they reach the producer again so please ask for proof of postage. Please contact the producers, prior to sending back the package, to discuss with them about the procedure to follow.

Cancellation, return, exchange

If you wish to cancel an order please log into your Customer Account and ask for a cancellation from there. Choose the order or products you want to cancel. An order can only be cancelled before it was shipped.
Please note that food and wine products are not eligible for refund or exchange unless they have arrived damaged or broken.
Please note: The Good Gourmet does not guarantee any products for sale on the site and is not responsible or liable for their condition. Producers are responsible for their own products and when you make a transaction on thegoodgourmet.com site you are entering into an agreement with the producer of the food or wine you buy.